The short version
We collect what it takes to price a load and send a truck to it, and nothing else. We do not sell your information and there is no third-party analytics package on this site. If you tap Accept on the cookie banner, this website loads the Google Ads tag, so we can see which of our ads lead to booking requests; if you tap Decline, or never answer, it does not load. It is never sent your name, phone number, email or address. We count our own page views in our own database, without a name, an address or a cookie, and we honor Do Not Track and Global Privacy Control. You can use the photo estimate without telling us your name.
What we collect
Photos of your pile
Resized in your own browser before they are sent, then read by an automated model to work out roughly how much there is. Each photo is checked automatically first, and a photo that is not of the items to be removed is not kept, by us or by our texting provider. The one exception is a photo we have to report to the authorities: our texting provider’s copy of it is left in place for them. A photo you text to our number instead arrives at the size your phone sent it, through our texting provider, which keeps a copy of the message and its picture. Kept with the job so the crew can see what was priced and so a disagreement about the figure has something to look at. Before and after photos of a job appear on this site only after you agree from your booking page, never with your name or your address, and you can take that back at any time. A photo we cannot accept pauses photo pricing for 30 days. The pause uses the same kind of hash of a phone number or a browser as the address hash below, and it is cleared when the pause ends.
Your name, phone number and email
Given when you ask us to hold an estimate or when you book. A booking needs all three: the phone number is how the crew reaches you on the day, and the email is where your answer, your notices and your invoice go. Texts are optional.
A message from our contact page
Your name, an email or a phone number, the ZIP code or town and what you write, so a person can read it and answer. A phone number given there is for a call back; we do not text it.
The address the junk is at
Given when you book, because the truck has to go there.
Texts and calls to our number
What a text says, any photos in it and the number it came from, kept with your booking so a person can read it and answer, together with our replies. For a call, the number it came from and when, so a call we could not answer can be returned. We keep no audio of any call. If our AI assistant answers a call we could not, it says so first and tells you the call is recorded. What you say is turned into text so the assistant can answer you, and we keep that text: a transcript of the call, your words and the assistant’s, with the time of each, so the owner can read what was said. The pickup details you give, and any message you leave for the owner, also go on your request as a note for him.
A friend's referral link, if you used one
If a customer of ours sent you their link, the page views we count carry its code, and your price request or booking notes whose link it was, so the owner can thank them. It never changes your price. A customer who asks us to delete their record takes their link with it.
A one-way hash of your IP address
Never the address itself. It is mixed with a secret and hashed, which lets us stop one connection requesting a hundred estimates without keeping anything that points back at you.
What you agreed to, and when
If you tick a consent box, we store the exact sentence that was on the screen, the date, your browser’s user agent, and the same hashed form of your IP address. That record exists so we can show you what you actually agreed to.
Where our crew is, while they work
Only from a crew member’s phone, in our crew app, and only after that crew member agrees. The phone shares its location from the moment they tap On my way until they arrive at your door and, if they agree to that as well, while they are clocked in; never when they are off duty. While a crew is on the way to you, your booking page says how many minutes away they are and nothing else: never where they are, and never where anybody lives. The owner and a manager see the truck on a map. Each position is deleted after seven days. In a customer’s hands the app never reads its own location.
What broke, when our phone app crashes
The error, the screens the app showed just before it, the app’s version and the phone’s system version and model, so we can fix it. Nothing in it names you: no account, no booking, no location, and any number, address, email or code in the error is removed before it is stored. It stays in our own database for 90 days and no crash-reporting company sees it.
A notification address, only if you allow notifications
An opaque address your browser or our phone app gives us so a notification can reach it. It is tied to one booking and it is never the only way we tell you anything. In a browser it is stored only after you tap Yes on your booking page, and turning notifications off in your browser removes it on the next send.
What we do not collect
No third-party analytics. No advertising tag or pixel unless you accept the Google Ads tag, below. No social media embeds. The site sets four cookies of its own, each only when you use what it is for: one keeps your estimate with this browser for 30 days so booking can pick it up, one keeps you signed in for 30 days if you sign in, one, set only when a photo is refused, pauses photo pricing on this browser for 30 days, and one, vq_ads, keeps your answer to the cookie banner for 365 days. None of our own cookies follows you to any other site or goes to anyone else. The page views we count ourselves carry which page was read, how far down it was scrolled, which buttons were pressed and how fast it loaded, tied to a code that changes every day and cannot be turned back into you. No contacts. Every photo you send us is one you chose yourself, through your phone’s or your browser’s own photo picker or camera.
Who else sees it
These companies and public services each do one job for us, and each sees only what that job needs.
Anthropic
Reads your photos to check each one and produce the estimate, answers a question typed into our assistant when our own answers do not cover it, and writes our phone assistant’s replies from what you say on a call.
Vercel
Runs the website and stores the photos.
Neon
Stores the database: quotes, price requests, bookings, jobs, our crew phones’ positions while they work, and the rate-limiting counters keyed by the hash described above.
GitHub
Runs the nightly backup on its machines: the database is copied and encrypted there before it is stored, and a copy is opened there once a week to prove it restores.
Twilio
Carries our phone line and delivers the text messages, so it handles your phone number. When our automated assistant answers a call, Twilio turns what you say into text, using Deepgram, and speaks the assistant’s replies in a voice from ElevenLabs.
Slack
Carries the owner’s alerts, if the owner connects it: a new request, a cancellation or a problem report, with your name, number and street.
Square
Held the invoices and payments for jobs before October 17, 2026. Nothing new goes to Square, and we never see or store a card number.
Intuit QuickBooks
Keeps our books, and when we invoice through QuickBooks, holds your name, email, the job’s address and price to send the invoice and take your payment on its own page. We never see or store a card number.
US Census Bureau
Looks up the address you type, to suggest a match, and the address we drive to, to work out the distance.
OpenStreetMap Nominatim
Looks up the address you type, to suggest a match, when the Census Bureau finds nothing.
Washington Department of Revenue
Looks up which city and county rates apply at the address we come to.
Cloudflare
Runs the “are you a person” check on our forms.
Holds the owner’s work calendar, so a booking appears as an appointment; delivers our email, so it handles your email address if you gave one, and the owner’s alert emails, which carry your name, number and street; keeps the photos and receipts of a finished job in the business’s own Google Drive once the job is 30 days old, with no name or address on the files; and delivers our phone app’s notifications to Android phones.
Apple
Delivers our phone app’s notifications to iPhones.
Expo
Gives our phone app the address its notifications go to, and passes each one to Apple or Google to deliver.
Your browser’s maker
Carries a notification to your browser through its own push service, if you allow one.
Google Ads
Only if you tap Accept on our cookie banner: measures which of our ads lead to a request for a pickup, may set Google advertising cookies, and receives the pages you visit on this website, your browser’s details and your IP address. Never your name, phone number, email or address.
GlitchTip
Receives a report when something on the site breaks: what failed, the page it happened on with any booking link taken out, and your browser’s user agent.
We do not sell your information, and, apart from the Google Ads tag above, which runs only if you accept it, we do not share it with anyone for their own advertising or marketing. We would hand something over if we were legally required to, and we would tell you unless we were forbidden from doing so.
Text messages
Your phone number and your consent to be texted are used to run your pickup and are never shared with anyone for marketing. The full description of the messaging program, and how to stop it, is on the SMS terms page.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services is permitted, such as Twilio, which delivers our texts, Intuit QuickBooks, which handles invoices and payments, and the companies that host our website and database. All other uses exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Message frequency varies. Message and data rates may apply.
How long we keep it
Records of work we actually did are kept for five years, which is how long Washington expects business records to be kept. Photos and estimates that never became a job are kept for twelve months, because that is roughly how long somebody takes to come back to a cleanout they were putting off, and so are messages sent from our contact page, texts to and from our number, the record of a call, and the transcript of a call our AI assistant answered. A record of each page view, which holds no name, no address and no cookie, is deleted after ninety days; the daily counts made from those records are kept. A crew phone’s position is deleted after seven days. The twelve month, ninety day and seven day deletions run on a schedule, so they happen whether or not anybody remembers them.
Ask us to delete something sooner and we will, apart from the few things listed below that a deletion keeps.
What you can ask for
Write to info@vanquishjunk.com and ask us what we hold about you, ask us to correct it, or ask us to delete it. You do not need a reason and you do not need to quote a statute. We will answer within thirty days. If you ask us to delete, we remove your photos, your name, your email address, the address we came to, your texts with us and the transcripts of your calls, and we stop texting and emailing you. What stays is the consent record, which shows what you agreed to and when; the suppression that stops us contacting your number and email again; the load photo, which shows what went into our truck; the words of any problem you reported about the job; and the date and the figure of a completed job, for the five years above, with no name on it.
Children
This is a service for people arranging work on a property. It is not directed at children under 13 and we do not knowingly collect anything from them.
Changes, and who to write to
If this policy changes we will change the date at the top of this page. Vanquish Junk Removal LLC is the business responsible for the information described here, and info@vanquishjunk.com reaches a person.